Here’s an extract from the article.
Ivy communicates with guests and provides them with personalized and near instant service through text messaging. The AI-powered smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk.
Ivy’s technology is so intuitive that guests feel as if they are messaging with a real hotel staff member. At its heart, the advanced technology solution was developed as a hybrid model, automating activities that allow your staff more time to engage with guests.
The Georgian Terrace delivers a brand of service rarely found, even in the South. Clearly, the quality of that service is enhanced with an AI-powered smartconcierge as part of the guest experience.
The full article is published here: https://hoteltechnologynews.com/2019/08/the-georgian-terrace-improves-operations-enhances-the-guest-experience-with-smartconcierge-ivy/