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Award-Winning OPUS Hotel Selects Ivy Smartconcierge to Exceed Guest Expectations

By 5 December 2018April 28th, 2021No Comments

Lifestyle luxury property partners with Go Moment’s game-changing AI-driven messaging platform to deliver frictionless services to guests while optimizing engagement, efficiency, and revenue.

Opus Hotel Vancouver selects Ivy digital concierge to exceed guest expectations

SANTA MONICA, CA (December 6, 2019) –Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have welcomed OPUS Hotel to a rapidly expanding roster of notable clients. Now, guests staying at the award-winning lifestyle property are greeted by Go Moment’s smartconcierge Ivy®, who actively responds to common questions, and personalizes their stay at every touchpoint, letting them communicate with the ease of messaging.

The multi-award winning OPUS hotel is the only boutique hotel in Vancouver to receive the coveted Forbes Four-Star rating from 2013 through 2018. They have also been honored for three consecutive years on Condé Nast Readers’ Choice Awards 2018  top 25 hotels in Canada and named “Top 5 Trendiest Hotels in the World” by TripAdvisor. Featuring a restaurant and fitness center, the luxury property is located in the hip Yaletown neighborhood and has remained one of the most popular choices for travelers.

By implementing Ivy, OPUS has already benefited from increased service levels and efficiencies. “Enhancing services to our guests has always been a top priority for us, and we are extremely excited to have Ivy as part of our team,” explains Nicholas Gandossi, General Manager at the hotel. “We are already getting fantastic feedback from our guests about how much they love their super helpful ‘personal concierge.’ Ivy has saved our staff 407 minutes in the last 30 days with Ivy’s response time alone averaging 0.06 seconds.”

Powered by advanced machine learning and artificial intelligence, Ivy utilizes text or voice messaging and leverages human expertise and automation to resolve guest requests instantly, freeing up hotel staff to focus on high-value interactions and enhancing the overall guest experience. By leveraging 10s of millions of interactions, Ivy uses exclusive data to understand guest behaviors, ensuring communications are natural and intuitive. The engagements are designed to not only increase revenue per guest stay but also ensures guests have up-to-date information on hotel services and activities.

“We couldn’t envision a better technology partner than Go Moment,” adds Gandossi. “The roll-out process was quick and seamless, and the platform, which is integrated to our PMS, is completely turn-key, offering us incomparable insights and opportunities to expand our business well into the future.”

Ivy is also responsible for checking in on guests’ satisfaction. In the event of a negative response, Ivy passes the issue along to the hotel, allowing for a proactive fix to be made before a negative review comes in.

“When OPUS Hotel first reached out to us, they were seeking a new virtual concierge solution that was innovative, responsive and efficient,” said Raj Singh, founder and CEO at Go Moment. “Once we demonstrated Ivy’s pioneering guest engagement capabilities and in-depth analytics, they had the confidence to make the switch. We look forward to helping OPUS drive enhanced service, loyalty, sales and ROI.”

To learn more about Ivy and Go Moment, visit


About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.


About OPUS Vancouver

OPUS Vancouver is more than a boutique hotel to stay, it is something to be a part of. Perfectly situated, adjacent to picturesque False Creek waterfront and surrounded by the city’s best restaurants and lounges, we’re perched in the best location in downtown Vancouver. At OPUS Vancouver we think cookie-cutters are for baking, so we threw ours away when we designed our award-winning 96 room downtown Vancouver boutique hotel. With striking design, personality plus, and a fabulous location, OPUS appeals to savvy travelers who prefer their lodgings with a little more flavor. Check out our virtual tour to see for yourself!

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing