Raj Singh, CEO of Go Moment, writes about what goes on behind the scenes of a hotel review site and four things hotels can do to improve their ratings.
He mentions Ivy working with OPUS Vancouver to help boost customer engagement.
Here’s an extract from the article.
If you don’t have a system in place for this, consider a smartconcierge like Ivy to automatically request guest feedback in real time. You can get alerts when a guest is upset on-site and stop bad reviews before they’re written. In the event of a negative response, Ivy passes the issue along to the hotel, allowing for a real time fix to be made before a negative review is posted.
The OPUS Hotel in Vancouver is currently the #14 hotel in Canada and the #5 hotel in Vancouver on TripAdvisor. They’ve been on TripAdvisor’s top 25 hotels in Canada list since 2015. They keep their profile updated with special packages like “Pancakes or Parking!” and receive reviews almost daily thanks in part to Ivy, their smartconcierge.
The full article is published here: https://www.hospitalitynet.org/opinion/4094294.html