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Press release

Choice Hotels enable adoption of AI-enabled smartconcierge Ivy

By 19 October 2020April 28th, 2021No Comments

With over 6,000 US franchisees facing the professional challenge of a lifetime, Choice Hotels International has taken many steps to help their properties offer a safer travel experience. 


This week, they’re taking yet another big step by offering to waive the  $1,500 one-time implementation fee for integrations into its choiceADVANTAGE Property Management System. This generous offer makes it easier than ever for Choice Hotels properties to adopt Go Moment’s AI-enabled smartconcierge, Ivy. 


The new service charge for Choice Hotels owners is just $50 per month, with no upfront fees whatsoever. 


Easy adoption of two way texting technology 


Ivy makes two way texting communication a reality. 


With Ivy, guests can now interact with properties using text messages on their own mobile phones. 


The $0 implementation fee follows last month’s announcement that Ivy is now officially integrated with Choice Hotels’ web-based property management system, choiceADVANTAGE, powered by the SkyTouch/CONNECT integration platform. 


This integration makes it easier for Choice Hotels properties to adopt two way texting technology quickly – and bring social distancing and safety measures into their hotels. 


Who is Ivy?


Ivy is an AI-enabled smartconcierge. 


She answers guests’ questions about Wi-Fi password, restaurant reservations, late check-in/check-out requests – in less than one second. 


Ivy boosts guest spend by offering up late check outs and increasing F&B revenues. Hotels have reported a 21% increase in onsite spending with Ivy. 


Ivy elevates the guest experience – guests feel like they are communicating with a hotel staff member because of Ivy’s intuitive technology and personality. With Ivy on hand, hotels’ online reputation and positive reviews has gone up by 34%.


Ivy helps hotels double staff productivity in 2 weeks – without hiring extra team members. By taking care of routine inquiries, Ivy frees up the front desk staff to attend to other tasks. 


Ivy at Choice Hotels


Ivy is already available at several Choice Hotels properties across the company’s portfolio of high-quality brands in the upscale, midscale, extended stay and economy segments. 


“Ivy has made it easier to resolve guests’ problems immediately rather than at check-out,” noted Mayur Patel, general manager of The Black Swan, Lee – Lenox, Ascend Hotel Collection. “We’ve also seen positive results among happy guests who have shared their experiences on TripAdvisor!”


Connect with the Go Moment team to hear more about Ivy and the $0 implementation fee at Choice Hotels properties.