Here’s an extract from the article.
Since Crystal Springs’ utilization of Ivy the Grand Cascades Lodge saw 25 per cent increased guest engagement, 59 per cent automation of guest communications, and 26 per cent of 5-star-rating guests writing positive TripAdvisor reviews. The resort’s boutique sister hotel, Minerals, is using Ivy to attract greater use of its day spa and organised activities.
Powered by advancing machine learning and artificial intelligence, Ivy utilizes text or voice messaging and leverages human expertise and automation to resolve guest requests instantly, freeing up hotel staff to focus on high-value interactions and enhancing the overall guest experience.
The full article is published here: https://www.boutiquehotelnews.com/home/news/2019/3/19/crystal-springs-resort-launches-smartconcierge-ivy