Esther Hertzfeld, technology editor at Hotel Management magazine writes about Eagle Hospitality Trust’s ambitions to incorporate Ivy as a smart concierge alternative to encourage customer service response times and understand guest behavior.
Here’s an extract from the article.
Ivy is designed to communicate with guests and provide them with personalized and near instant service through texting. The advanced smart concierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk. Ivy’s technology is intuitive that guests feel as if they are messaging with a real hotel staff member. The AI-powered solution was developed as a hybrid model, automating activities that give hotel staff more time to engage with guests.
The full article is published here: https://www.hotelmanagement.net/tech/eagle-hospitality-trust-selects-smart-concierge