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Press release

Go Moment to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis

By 12 June 2019April 28th, 2021No Comments

Attendees at the hospitality industry’s largest tech expo are invited to visit booth #3119

and Tech Talks Session to discover the SMS-based hybrid human & AI guest service technology

SANTA MONICA, CA (June 13, 2019) –Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, will give HITEC Minneapolis 2019 attendees their first look at the transformative new and upcoming advancements for their award-winning smartconcierge Ivy®. Company CEO Raj Singh has also been selected as a featured speaker at the event, hosting a Tech Talk session at the HFTP booth on Wednesday, June 19th at 2 PM, titled, Doing Less with AI.

Celebrated as the most influential hospitality technology conference, this year’s HITEC takes place June 17th through the 20th in Minneapolis and is expected to draw a record number of attendees, including the brightest minds and hottest suppliers representing hotels, resorts, and technology.

As a featured exhibitor, Go Moment will be offering an exclusive preview of its latest cutting-edge advancements and revenue enhancing smartconcierge solution at booth #3119. There will also be a 30-minute demo of the Ivy / Alexa integration at the Alexa for Hospitality Booth #3046 on Tuesday, June 18th at noon and Wednesday, June 19th from 11 AM.

Ivy brings together a combination of technology and human interaction to refine and improve upon the guest experience through the convenience of text and voice messaging. Welcoming every guest after check-in, the smartconcierge seamlessly addresses and automatically resolves guest questions and requests, driving staff efficiency, and faster response times. Ivy also provides up-sell and marketing opportunities to generate additional revenue. The intuitive technology learns from and customizes each subsequent guest interaction for particulars including language, dining preferences, housekeeping requirements, special occasion desires, reminders and alerts, spa and other entertainment bookings, and methods of communication. It can do this at scale, concurrently managing individuals and groups, while interfacing with most PMS and rapid response systems.

“Until recently, the idea of managing tens of thousands, even millions, of hyper-personalized guest interactions simultaneously in seconds would have seemed impossible,” explains Raj Singh, CEO of Go Moment. “Today, powered by Ivy, this is possible. Before 2019 concludes, Ivy’s guest interactions are expected to exceed 40 million. This year we released the HotSOS back of the house integration, smart suggestions for staff to click recommended verbiage via text, and so many other game-changers. We are looking forward to sharing all the latest enhancements we’ve been working on at HITEC.”

Event media and attendees are invited to visit booth #3119 to meet with the Go Moment team and view live Ivy smartconcierge demos. Hoteliers will also be able to sign up for a complimentary comprehensive Hotel Guest Engagement Assessment.

To learn why leading hotels, resorts and, casinos have partnered with Go Moment to help increase guest satisfaction, enhance efficiency, and drive new revenue opportunities, please visit or call 1 800-701-0414.


About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing