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Press release

Go Moment Wins 2019 HEDNA Innov8 with Smartconcierge Ivy®

By 4 February 2019April 28th, 2021No Comments

Showcasing the power of AI to enhance and measure guest experiences, increased upservice revenues, and reduced staff disruptions, Go Moment goes home with the exclusive win

SANTA MONICA, CA (February 5, 2019) –Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry – its smartconcierge, Ivy®– today announced that it has won the prestigious HEDNA 2019 “Connected Like Never Before” Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology providers, Go Moment’s Ivy rose above the rest thanks to its timely and relevant ability to combine AI, voice, and the Internet of Things. The winning presentation, entitled, “Do Less with AI,” and made by Go Moment CEO Raj Singh, showcased Ivy’s role in the evolving guest service eco-system with its game-changing SMS-based hybrid human and AI guest service technology. The company’s constant innovations for Ivy continue to solve the pain of delivering exceptional, frictionless 24/7 communication to guests. The average resolution time for guests served through Ivy is measured in seconds, not minutes.

“Today’s hotel guests expect seamless, mobile-enabled experiences like those created by digital leaders like Uber, Facebook, and Amazon,” said Singh. “To remain competitive, hotels need to not only have a great product, but smarter and faster service. Google has recently claimed, ‘Assistance is the next battleground for growth,’ and with Ivy, hoteliers can meet this battle head-on. We would like to thank HEDNA for recognizing Go Moment and Ivy with this win. We encourage all hoteliers to test Ivy’s capabilities in not only providing world-class guest assistance, but also in improving guest engagement, reducing the burden of low-level issue resolutions requiring staff intervention, increasing folio revenues, and more frequent postings of positive hotel reviews.”

Just as Ivy’s artificial intelligence learns constantly, Go Moment is also committed to the constant learning and enhancement of Ivy’s technology. For instance, the platform now offers groundbreaking, next-generation business intelligence and real-time analytics capabilities that give hoteliers unprecedented visibility into guest engagement and communications at scale and insights on the combined productivity of the hotel staff plus Ivy.

“Our HEDNA Innov8 win once again affirms that hotels are ready to focus on innovations like ours that marry human interactions with AI,” said Singh. “Go Moment continues to develop our solutions based on feedback from our clients, partners, and industry leaders. In the year to come, we will be announcing some exciting new expansions to our AI product suite, which will also contain even more powerful business intelligence, new booking revenue opportunities, and guest sentiment insights. We look to always raise the bar and be a vehicle to bring the pioneering hotelier’s ideas to life.”

HEDNA (Hotel Electronic Distribution Network Association) is the only global forum exclusively dedicated to the advancement of hospitality distribution through strategic collaboration and knowledge sharing. The organization’s global conferences deliver the most comprehensive information, insights, and dialogue on trends in hotel distribution. Participating hoteliers discover effective engagement methods and discuss the latest technological advancements needed to compete in today’s dynamic hospitality landscape.

To learn more about Ivy and Go Moment, visit


About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing