Megan Boley, writer and editor for cvent, with a focus on demand generation for brands speaks about artificial intelligence and the future they have in the hospitality industry.
She mentions Ivy as one example of how these changes are being implemented.
Here’s an extract from the article.
Go Moment’s smart concierge, Ivy, provides guests with personalized service and suggestions via texting. The Ranch at Laguna Beach and Eagle Hospitality Trust use Ivy so staff can focus their attention on other requests. Ivy helps guests with housekeeping, food and beverage requests, and anything that’s typically handled by the front desk.
The full article is published here: https://www.cvent.com/en/blog/hospitality/smart-hotels