It mentions Ivy as an example of artificial intelligence in the hospitality industry.
Here’s an extract from the article.
“The guest is busy and has no time to download an app or learn how to use a new device. Guests love communicating on their terms, which makes virtual assistants the most efficient way to communicate,” notes the founder and CEO of Go Moment Raj Singh. The company introduced the Ivy automated guest communication platform for hotels powered by IBM Watson AI engine.
Travelers can use Ivy right after providing their cell phone numbers. Staff uses the Ivy Dashboard as a single command center, explains Raj. Employees have access to feedback in real-time and can use this data to study guest behavior via analytics. “Since Ivy serves as the first line of defense, hotel staff only need to answer more complex questions instead of answering basic questions like “What’s the Wi-Fi password?” or “Where is the gym?” dozens of times a day.” That way humans and machines work as a team, immediately answering questions and providing a timely support.
The full article is published here: https://www.altexsoft.com/blog/datascience/how-the-hospitality-industry-uses-performance-enhancing-artificial-intelligence-and-data-science/