Raj Singh, CEO of Go Moment, writes about the benefits of utilizing a smartconcierge system to increase guest engagement and potential revenue.
He mentions Ivy as a notable example at Nobu Las Vegas as a way of generating returned business.
Here’s an extract from the article.
One guest from Nobu Las Vegas raved, Excellent guest service by Ivy at this hotel. Shes efficient and friendly and never misses a beat with ours needs. This is why we return to this hotel time after time.
To the guest, AI-enabled smartconcierges seem like a simple, enjoyable, and frictionless way to get an improved customer experience.
The full article is published here: https://www.hospitalitynet.org/opinion/4091030.html