For Immediate Release
LOS ANGELES, June 2021: Go Moment, the only hospitality tech company backed by Google, announced the release of Ivy Offer – designed to help casinos and hotels achieve profitability and exceed guest expectations despite the ongoing staffing crisis in the hospitality industry.
Ivy Offer is a messaging based, conversational guest service solution that dynamically presents hotel guests with offers such as extended stay, late checkouts, and food & beverage offers.
At the height of the pandemic, Go Moment conceptualized a study selecting hotels across North America from its customer base to deploy Ivy Offer. The hotels ranged from a 188 room to 4000 room property over a five month period.
On the condition of anonymity, the managers gave the Go Moment team access to their internal systems. The anonymity was a clear nod to the need to maintain their competitive advantage in the current environment.
On average, across these five hotels, the incremental profits stood at $25,890 for a 250 room property.
There were several threads of commonality that emerged.
First, unsurprisingly, the path to increased revenues per available guest began with elevated guest experiences. The happier the guests, the more they were willing to spend on-site.
Second, all the hotels Go Moment tracked turned to tech-adoption to elevate guest experiences. This is in line with the accelerated pace of tech adoption across all industries including the hotel industry during the pandemic.
“Guests were reluctant to be in contact with others but wanted the warm experiences they were used to. It was a challenge to provide that – especially with our reduced staff numbers. With Ivy, we found a way to make that happen. From there, asking guests to extend their stay (or checkout later) was easy,” said the manager of a 2800 room property.
Higher levels of guest satisfaction invariably translated into more positive reviews online as well. “Occupancy rates are forecasted to improve in the second half of 2021. We have a distinct advantage now to leverage. Ivy has made sure of that,” said another hotel manager.
The product delivered on the promise of no touch guest communications while maintaining high standards of guest experience.
About Ivy Offer
Ivy Offer is a messaging based, conversational guest service solution that dynamically presents hotel guests with offers such as extended stay, late checkouts, and food & beverage offers. Guests receive these appropriately timed offers on their own phones, and read 98% of Ivy Offer messages within 3 minutes.
With Ivy Offer, guests text requests using their own phones. The requests ranged from the usual questions about WiFi passwords to ones that increased spending on-site – F&B requests, requests for outside vendor services as guests extended stays at hotels.
About Go Moment
Go Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both. Ivy®, our enhanced communications platform, interprets sentiment and intent while delivering 1-second responses.
For more information on Ivy, see gomoment.com/ivy-experience-suite/
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