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Digital concierge Ivy enters Europe

Go Moment enters Europe and Mexico with Ivy

By Press releaseNo Comments

LOS ANGELES, July 2021 

Go Moment announced two partnerships today that will see the launch of their digital concierge, Ivy, in Belgium and Mexico. 

With this announcement, Go Moment will take Ivy to Europe for the first time. 

In partnership with Xcentric Hotels, Go Moment can now offer guests at Maxhotels in Brussels, Belgium the chance to text with Ivy and ask her queries or make requests using their own mobile phones. 

Additionally, Go Moment will also launch Ivy Webchat (part of the Ivy Experience Suite) bringing the Ivy experience to website users at Maxhotel as well.

Besides Europe, Go Moment has also signed a partnership to bring Ivy to guests at TAFER Hotels and Resorts’ luxury property – Hotel Mousai in Puerto Vallarta, Mexico. 

Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta, Mexico. Ivy’s presence at the resort represents an important milestone in her journey to deliver unforgettable experiences to guests. 

Pavlos Syngelakis at Xcentric Hotels, Belgium, said, “We are excited about the experience that we can offer our guests with Ivy on board. Even our hotel staff will benefit from having Ivy on the team.” 

Sasa Milojevic, Chief Operating Officer, TAFER Hotels and Resorts said, “Ivy represents the opportunity to offer our guests experiences that are in line with the cutting-edge comfort we promise at Hotel Mousai. We’re excited about offering them exclusive deals through Ivy Offer.

Raj Singh, CEO, Go Moment, said. “We are well on our way to make a billion people smile. These partnerships underline our belief that there are hotels who see Ivy, our digital concierge as a key partner as we walk through the staffing crisis that our industry is facing right now.”

About Ivy and Ivy Offer

Ivy, a digital concierge, is an AI powered guest communications solution that interprets sentiment and intent while delivering 1-second responses. With Ivy, guests text requests ranging from “What is the WiFi password?” to “What time is checkout?”

Ivy Offer (part of the Ivy Experience Suite) dynamically presents hotel guests with offers such as extended stay, late checkouts, and food & beverage offers. Guests receive these appropriately timed offers on their own phones, and read 98% of Ivy Offer messages within 3 minutes.

About Go Moment

Go Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both guests and staff. The company is on a mission to make a billion people smile.

gomoment.com

For more information, contact

Sanjana Chappalli

Vice President of Marketing, Go Moment

sanjana(AT)gomoment.com

————–

21 July 2021
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Hotels and casinos gain incremental profits with Ivy Offer

By Press releaseNo Comments

For Immediate Release

LOS ANGELES, June 2021: Go Moment, the only hospitality tech company backed by Google, announced the release of Ivy Offer – designed to help casinos and hotels achieve profitability and exceed guest expectations despite the ongoing staffing crisis in the hospitality industry. 

Ivy Offer is a messaging based, conversational guest service solution that dynamically presents hotel guests with offers such as extended stay, late checkouts, and food & beverage offers.

At the height of the pandemic, Go Moment conceptualized a study selecting hotels across North America from its customer base to deploy Ivy Offer.  The hotels ranged from a 188 room to 4000 room property over a five month period. 

On the condition of anonymity, the managers gave the Go Moment team access to their internal systems. The anonymity was a clear nod to the need to maintain their competitive advantage in the current environment. 

On average, across these five hotels, the incremental profits stood at $25,890 for a 250 room property. 

There were several threads of commonality that emerged. 

First, unsurprisingly, the path to increased revenues per available guest began with elevated guest experiences. The happier the guests, the more they were willing to spend on-site. 

Second, all the hotels Go Moment tracked turned to tech-adoption to elevate guest experiences. This is in line with the accelerated pace of tech adoption across all industries including the hotel industry during the pandemic. 

“Guests were reluctant to be in contact with others but wanted the warm experiences they were used to. It was a challenge to provide that – especially with our reduced staff numbers. With Ivy, we found a way to make that happen. From there, asking guests to extend their stay (or checkout later) was easy,” said the manager of a 2800 room property.    

Higher levels of guest satisfaction invariably translated into more positive reviews online as well. “Occupancy rates are forecasted to improve in the second half of 2021. We have a distinct advantage now to leverage. Ivy has made sure of that,” said another hotel manager. 

The product delivered on the promise of no touch guest communications while maintaining high standards of guest experience. 

About Ivy Offer
Ivy Offer is a messaging based, conversational guest service solution that dynamically presents hotel guests with offers such as extended stay, late checkouts, and food & beverage offers. Guests receive these appropriately timed offers on their own phones, and read 98% of Ivy Offer messages within 3 minutes.

With Ivy Offer, guests text requests using their own phones. The requests ranged from the usual questions about WiFi passwords to ones that increased spending on-site – F&B requests, requests for outside vendor services as guests extended stays at hotels. 

About Go Moment

Go Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both. Ivy®, our enhanced communications platform, interprets sentiment and intent while delivering 1-second responses.

—

For more information on Ivy, see gomoment.com/ivy-experience-suite/ 

Or, write to Sanjana Chappalli, VP of Marketing, sanjana@gomoment.com

8 June 2021
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Ivy_Go_Moment

Choice Hotels enable adoption of AI-enabled smartconcierge Ivy

By Press release

With over 6,000 US franchisees facing the professional challenge of a lifetime, Choice Hotels International has taken many steps to help their properties offer a safer travel experience. 

 

This week, they’re taking yet another big step by offering to waive the  $1,500 one-time implementation fee for integrations into its choiceADVANTAGE Property Management System. This generous offer makes it easier than ever for Choice Hotels properties to adopt Go Moment’s AI-enabled smartconcierge, Ivy. 

 

The new service charge for Choice Hotels owners is just $50 per month, with no upfront fees whatsoever. 

 

Easy adoption of two way texting technology 

 

Ivy makes two way texting communication a reality. 

 

With Ivy, guests can now interact with properties using text messages on their own mobile phones. 

 

The $0 implementation fee follows last month’s announcement that Ivy is now officially integrated with Choice Hotels’ web-based property management system, choiceADVANTAGE, powered by the SkyTouch/CONNECT integration platform. 

 

This integration makes it easier for Choice Hotels properties to adopt two way texting technology quickly – and bring social distancing and safety measures into their hotels. 

 

Who is Ivy?

 

Ivy is an AI-enabled smartconcierge. 

 

She answers guests’ questions about Wi-Fi password, restaurant reservations, late check-in/check-out requests – in less than one second. 

 

Ivy boosts guest spend by offering up late check outs and increasing F&B revenues. Hotels have reported a 21% increase in onsite spending with Ivy. 

 

Ivy elevates the guest experience – guests feel like they are communicating with a hotel staff member because of Ivy’s intuitive technology and personality. With Ivy on hand, hotels’ online reputation and positive reviews has gone up by 34%.

 

Ivy helps hotels double staff productivity in 2 weeks – without hiring extra team members. By taking care of routine inquiries, Ivy frees up the front desk staff to attend to other tasks. 

 

Ivy at Choice Hotels

 

Ivy is already available at several Choice Hotels properties across the company’s portfolio of high-quality brands in the upscale, midscale, extended stay and economy segments. 

 

“Ivy has made it easier to resolve guests’ problems immediately rather than at check-out,” noted Mayur Patel, general manager of The Black Swan, Lee – Lenox, Ascend Hotel Collection. “We’ve also seen positive results among happy guests who have shared their experiences on TripAdvisor!”

 

Connect with the Go Moment team to hear more about Ivy and the $0 implementation fee at Choice Hotels properties. 

 

19 October 2020
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Ivy digital concierge integrated with ChoiceAdvantage

It’s official: Ivy is going places!

By Press release

It’s official: Ivy is going places!

All company announcements are special; this one is even more so. 

We’ve worked on this for 5 years. 

Our smartconcierge, Ivy®, is now integrated with the Choice Hotels’ web-based property management system, choiceADVANTAGE, powered by the SkyTouch/CONNECT integration platform.

Ivy is the world’s first smartconcierge who makes guests feel safe and delighted. 20 million guests have met Ivy already. 

The right time 

Now more than ever, Ivy can make a difference. A recent study asked people what would make them feel safe at a hotel. 78% said contactless interactions. 

This is precisely what Ivy does – makes it simple for hotels to quickly adopt contactless hospitality and promote social distancing practices without sacrificing service.

If you’re familiar with Ivy already and want to hear more about this integration and how you can start on this, sign up here and we’ll be in touch: https://signup.gomoment.com/

Several Choice properties have already brought Ivy into their hotels. 

We could tell you about the difference Ivy is making, but hear it directly from Mayur Patel, general manager of The Black Swan, Lee – Lenox, Ascend Hotel Collection: “Ivy has made it easier to resolve guests’ problems immediately rather than at check-out. We’ve also seen positive results among happy guests who have shared their experiences on TripAdvisor!”

Don’t know about Ivy?

Why do Patel and several other GMs (ask us for the testimonials, we’ll be happy to share!) like Ivy? Take a look at the benefits Ivy brings to the table:

  • Ivy makes guests feel welcomed:  Hotel guests feel that they are communicating in real-time with a hotel staff member thanks to Ivy’s intuitive technology. Often, they ask to meet Ivy – or leave reviews for Ivy. “…concierge Ivy is the best. She [is] always available 24/7…to answer any question even at 2am in the morning!
  • Ivy makes guests feel safe: Our contactless technology caters directly to what your guests are asking for in this climate. Remember that study? 
  • Enhances opportunities to increase revenues: From pre-check-in to check-out, Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience anywhere, any time. 
  • Improved staff efficiency and operations: Via text messaging and other communication channels, Ivy answers common guest inquiries like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. 

We take away the stress from the front desk operations and free staff time and focus on tasks that can’t be automated.

With Ivy, as a Choice property, you can potentially boost your likelihood-to-recommend (LTR) scores. This metric is a strong indicator of the quality of the guest experience and the property’s overall wellbeing. 

By providing instant, personalized service and enhancing the staff’s ability to address guest concerns, Ivy consistently helps to improve LTR scores.

Want to hear more? 

Drop Jennifer Suski a message on LinkedIn. 

17 September 2020
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downtown Minneapolis at night

Go Moment to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis

By Press release

Attendees at the hospitality industry’s largest tech expo are invited to visit booth #3119

and Tech Talks Session to discover the SMS-based hybrid human & AI guest service technology

SANTA MONICA, CA (June 13, 2019) –Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, will give HITEC Minneapolis 2019 attendees their first look at the transformative new and upcoming advancements for their award-winning smartconcierge Ivy®. Company CEO Raj Singh has also been selected as a featured speaker at the event, hosting a Tech Talk session at the HFTP booth on Wednesday, June 19th at 2 PM, titled, Doing Less with AI.

Celebrated as the most influential hospitality technology conference, this year’s HITEC takes place June 17th through the 20th in Minneapolis and is expected to draw a record number of attendees, including the brightest minds and hottest suppliers representing hotels, resorts, and technology.

As a featured exhibitor, Go Moment will be offering an exclusive preview of its latest cutting-edge advancements and revenue enhancing smartconcierge solution at booth #3119. There will also be a 30-minute demo of the Ivy / Alexa integration at the Alexa for Hospitality Booth #3046 on Tuesday, June 18th at noon and Wednesday, June 19th from 11 AM.

Ivy brings together a combination of technology and human interaction to refine and improve upon the guest experience through the convenience of text and voice messaging. Welcoming every guest after check-in, the smartconcierge seamlessly addresses and automatically resolves guest questions and requests, driving staff efficiency, and faster response times. Ivy also provides up-sell and marketing opportunities to generate additional revenue. The intuitive technology learns from and customizes each subsequent guest interaction for particulars including language, dining preferences, housekeeping requirements, special occasion desires, reminders and alerts, spa and other entertainment bookings, and methods of communication. It can do this at scale, concurrently managing individuals and groups, while interfacing with most PMS and rapid response systems.

“Until recently, the idea of managing tens of thousands, even millions, of hyper-personalized guest interactions simultaneously in seconds would have seemed impossible,” explains Raj Singh, CEO of Go Moment. “Today, powered by Ivy, this is possible. Before 2019 concludes, Ivy’s guest interactions are expected to exceed 40 million. This year we released the HotSOS back of the house integration, smart suggestions for staff to click recommended verbiage via text, and so many other game-changers. We are looking forward to sharing all the latest enhancements we’ve been working on at HITEC.”

Event media and attendees are invited to visit booth #3119 to meet with the Go Moment team and view live Ivy smartconcierge demos. Hoteliers will also be able to sign up for a complimentary comprehensive Hotel Guest Engagement Assessment.

To learn why leading hotels, resorts and, casinos have partnered with Go Moment to help increase guest satisfaction, enhance efficiency, and drive new revenue opportunities, please visit gomoment.com or call 1 800-701-0414.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

12 June 2019
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Luxury Manhatten hotel elevates guest experience with Go Moment's Ivy digital concierge

Luxury Manhattan Hotel Elevates Guest Experience With Go Moment’s Ivy® Smartconcierge

By Press release

Ivy opens up personalized service, additional revenue opportunities and boosts guest satisfaction scores through text or voice messaging to automate common tasks and resolve guest requests in seconds 

SANTA MONICA, CA (May 30, 2019) –Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have added the iconic Walker Hotel to their growing list of luxury independent hotel clients.

Located in the Greenwich Village neighborhood of Lower Manhattan, Walker Hotel offers guests an authentic NYC hotel experience. The unique property now has even more to offer with the implementation of Go Moments’s smartconcierge Ivy®, the most advanced AI-powered, messaging-based smartconcierge designed to work synergistically with hotel staff to serve as a guest’s single point of contact for their entire stay. Simple transactional asks like more towels, the hotel Wi-Fi password, or borrowing a phone charger and even more complicated ones, like booking dinner reservations or finding show tickets, can be satisfied with record efficiency by the smartconcierge. What used to take a hotel up to eight separate staff members to address can now be handled by Ivy, enabling the hotel to regain as much as 30% of guest service staff-hours.

The smartconcierge solution can also be seen as an amenity and an enhancement to the on-property staff, who may not have time to handle simultaneous guest requests during peak hours. Ivy can do more than just respond to inbound guest inquiries. With hybrid programming and organic intelligence, this unique smartconcierge can proactively anticipate needs by checking on guests and asking them questions that can enhance their stay, avoid guest issues, and deliver up-serve revenue opportunities.

“Exceeding guest expectations is at the heart of our brand promise,” explains the hotel’s Managing Director MarcAnthony Crimi. “By investing in tools to automate time-consuming tasks and manage requests, we can respond faster to more high-value service needs, which is a huge advantage for independent hotels to attract and retain more business. Ivy is the most intuitive and advanced smartconcierge solution, and we are confident that our partnership with Go Moment will empower our staff to focus on increasing sales and creating the memorable guest experiences that our hotel is recognized for.”

Walker Hotel Greenwich Village is a 113-room luxury boutique hotel ranked by U.S. News & World Report as one of the best hotels in New York City. The property’s elegant interior was designed by Andres Escobar & Associates and features metal ceiling tiles, modern light fixtures, bright red wallpaper, and stained glass windows. The guest rooms include flat-screen TVs and custom designed beds and desks made of Makassar ebony. Guests can relax with a cocktail in the on-site bar and lounge, where every Friday and Saturday evening students from the neighboring School of Jazz and Contemporary Music perform live. Society Cafe is a ‘market to table’ restaurant helmed by Executive Chef Christopher Zabita.

“Hotels that are improving the way they communicate and engage with guests by embracing new technologies are leading the pack in service, revenue, and loyalty,” says Raj Singh, CEO of Go Moment. “The real-time gratification provided by Ivy has led guests to use it ten times more than calling for human assistance. The Walker Hotel is a unique and very special property, and we are thrilled to welcome them as a client. We are looking forward to helping them streamline their operations and achieve their goals.”

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

 

About Walker Hotel Greenwich Village

As a privately operated, family owned hotel, Walker Hotel Greenwich Village is committed to delivering an authentic New York hotel experience with a focus on warm and thoughtful hospitality. The culture within Walker Hotel is an important driver in the quest to become one of the best hotels in NYC and so we turn to our guests for regular feedback on how we can improve. To actually become one of the best hotels in NYC, hotel reviews play a significant role in the effort. TripAdvisor is one of those tools that help hotels gauge their performance. Reviews not only allow guests to determine the best hotel in NYC to stay in, they can directly impact the individuals that are part of our little family.

Walker Hotel Greenwich Village is proud to showcase our most recent reviews on TripAdvisor to help you feel confident about your decision. Should you have any additional questions or concerns, please contact us at 212-375-1300 for more information.

 

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

30 May 2019
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The Desoto Savannah selects Go Moment's Ivy digital doncierge

The DeSoto in Savannah Selects Go Moment’s Ivy® Smartconcierge

By Press release

Smartconcierge welcomed at three Sotherly Hotels’ luxury independent properties to streamline staff operations, elevate service and generate more revenue opportunities

SANTA MONICA, CA (May 16, 2019)– The DeSoto Savannah, has selected Go Moment’s smartconcierge Ivy® to increase response times to guest inquiries, improve staff efficiency and drive engagement through the convenience of mobile text messaging. Managed by Chesapeake Hospitality and part of the Sotherly’s Hotels Inc. collection, The DeSoto reigns as “Savannah’s hotel,” a beloved landmark that has played hostess to presidents, local personalities and visitors since 1890, and is a member of Preferred Hotels & Resorts as well as Historic Hotels of America. Other Sotherly’s properties implementing Ivy include The Georgian Terrace in Atlanta, Georgia and The Whitehall in Houston, Texas.

Go Moment’s Ivy makes an immediate impact on a hotel’s operations by helping to fulfill not only guest service expectations, but to truly transform the request fulfillment process. Unlike most chatbots or digital concierge solutions with limited scripted responses, Ivy combines machine intelligence with human customer service for a seamless, intuitive experience. With Ivy, guests get accurate and immediate replies to questions like “What’s the Wi-Fi password? Can I get more towels? And can I extend my check out time?” freeing hotel staff to focus those high-touch guest interactions that make all the difference. Ivy leverages data to anticipate and meet guests needs by context, preferences, and prior requests, then delivers timely and relevant alerts, content, and offers.

“Adding Ivy to our team is one of the best decisions we’ve made to improve our guests’ experience,” said Kevin Hunter, Director of Guest Services at The DeSoto Savannah. “We started with the hope that Ivy would drive guest traffic for in-house events like Trivia Night, Wing Wednesday and 1540 Room Specials, and alert guests of important hotel communications such as fire alarms, construction, and inclement weather, but what we got was so much more. Ivy is an incredibly intuitive omnipresent member of staff that delights our guests at every touchpoint.”

The DeSoto is an upscale property which features 246 guest rooms, each with breathtaking views, 20,000 square feet of meeting space, business center, fitness center, and rooftop pool with pergolas and seasonal cabana bar with treetop views of Savannah. Visitors enjoy exceptional culinary dining at acclaimed restaurants 1540 Room and Buffalo Bayou, as well as exclusive spaces like Edgar’s Proof & Provisions, featuring over 100 types of bourbon. A unique highlight is The DeSoto’s permanent collection of art, which adds a different dimension to the usual hotel experience.

“Independent hotels are really taking advantage of innovative trends emerging on the scene and we couldn’t be more excited to partner with an iconic and visionary property like The DeSoto to help them elevate their guest experience and streamline service,” says Raj Singh, CEO of Go Moment. “Today’s guests have come to expect instant answers at their fingertips and hotels want new ways to make communications easier and more engaging. Ivy relies on one of the most common activities people do every day – text messaging – and responds to requests in seconds. Managing this type of frontline load is just one of the benefits Ivy provides to both hotels and guests. Ivy also opens up additional revenue opportunities and boosts guest satisfaction scores by 10-30%. It’s an honor to partner with innovative, guest-centric properties like The DeSoto.”

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

 

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

16 May 2019
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Lake of the Torches Resort Casino takes guest communications to the next level with Go Moment's Ivy digital concierge

Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment’s Ivy® Smartconcierge

By Press release

Go Moment helps popular casino resort personalize service and enhance responsiveness, enabling guests to communicate and connect anytime, anywhere, with the ease of mobile messaging  

SANTA MONICA, CA (April 24, 2019) –Go Moment®, the world’s

Source: Trip Advisor

leading provider of real-time artificial intelligence guest communication solutions for the hospitality and casino industry, today announced Lake of the Torches Resort Casino will be implementing Ivy’s®smartconcierge to elevate guests’ experiences while streamlining hotels’ operations.

Casino properties are always looking for strategies and new ways to deliver frictionless guest service at every touchpoint. Integrated with the hotel PMS, Ivy is designed to do just that. The innovative smartconcierge solution can answer the most common questions, provide up-to-date information on hotel services, restaurants, and amenities. Guests are even able to text Ivy on the gaming floor while not disrupting their play. By leveraging Ivy as its frontline, hotels have the competitive advantage of speed and convenience. Ivy responds instantly to customized frequently asked questions – in seconds rather than minutes – requiring no phoning or walking down to the front desk, no waiting on hold or in a line. Guests and casino players can connect and engage Ivy to enhance their stay.

“In choosing Ivy, we hope to enhance our guest engagement and connection by introducing a personalized communication method which allows them to find value in interacting with the property,” explains Bill Guelcher, CEO of Lake of the Torches Resort Casino. “Guests are already comfortable with text messaging, and Ivy improves this interaction.  Another reason we selected Ivy is because of her ability to check in on guests mid-stay, allowing our employees to be proactive.”

Lake of the Torches is situated on the shores of Pokegama Lake and nestled in Wisconsin’s Northwoods. The property has a feel of a classic Northern retreat and reflects its Ojibwe culture and heritage. The casino has over 800 slot machines, Blackjack, Craps, a high-stakes Bingo Hall, Woody’s Bar and Grill and the Eagle’s Nest Restaurant. The hotel has 101 well-appointed rooms, the Dancing Waters Lounge and the Woodland Oasis pool area. The 8,500 square-foot Convention Center with the Hall of Nations offers an outstanding venue for entertainment, receptions, trade shows, meetings, presentations and seminars. It is proudly owned and operated by the Lac du Flambeau Band of Lake Superior Chippewa Indians.

“We’re thrilled Lake of the Torches Resort Casino has welcomed Ivy to their team,” adds Singh. “By implementing Ivy, the property has gained the capacity to take on hundreds of guest requests quickly and effectively, which ultimately improves the guest experience, opens up more revenue opportunities and puts Lake of the Torches ahead of their competition.”

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

23 April 2019
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Net Promoter Score Bain and Company

Go Moment Receives Industry-Leading NPS®

By Press release

All-time high Net Promoter Score puts Go Moment’s customer satisfaction levels

alongside top organizations such as Apple, Starbucks, and Amazon

SANTA MONICA, CA (April 18, 2019) –Go Moment®, the world’s leadingNet Promoter Score Bain and Company provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced today that its Net Promoter Score®(NPS®) reached an all-time high of +63. Go Moment’s NPS survey shows a three times higher grade than the industry average for Business-to-Business (B2B) technology companies, according to NPSBenchmarks.com.

The Net Promoter Score, co-developed by Satmetrix, is the most widely adopted measure of customer loyalty in the world and has become the standard measure of customer experience performance among Fortune 500 companies due to its long-term proven linkage to financial performance. The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others, overall satisfaction, loyalty, and brand perception.

Go Moment is most recognized as the creators of the award-winning Ivy®hotel smartconcierge solution. Ivy utilizes text or voice messaging to automate common tasks and resolve guest requests in seconds while freeing up hotel staff to focus on guests. The platform also offers next-generation business intelligence and analytics capabilities that give hoteliers visibility into guest engagement and insights on the combined productivity of the hotel staff plus Ivy. Go Moment’s constant innovations for Ivy continue to solve the challenges of delivering responsive, frictionless, 24/7 communication to guests staying at properties such as the OPUS Vancouver, Crystal Springs Resort, Rustic Inn at Jackson Hole, Lake of the Torches Resort Casino, and the majority of hotels across the Caesars Entertainment portfolio.

NPS scores above 60 are tough to achieve and are usually associated with the most respected companies in the world. Go Moment’s score of +63 is alongside well-known consumer brands with top NPS scores like Apple, Starbucks, Netflix, Tesla, Airbnb, and Amazon. A high NPS is even more difficult to attain for B2B technology companies, which usually score in the +10 to +25 range, making the accomplishment that much more impressive.

“Our score is particularly noteworthy because a NPS above 60 is rare, and this demonstrates the high levels of trust that hotel management and operations staff place in us,” said Raj Singh, CEO of Go Moment. “This score confirms that we deliver on our promise of providing world-class technology, services, and ongoing support. We get enormous satisfaction knowing our clients appreciate our efforts and they would recommend us to their friends and colleagues. This level of validation shows our commitment to our clients’ success through implementation, training, and optimization. We look forward to continuing to perform an outstanding job of serving our clients and partners.”

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

 

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. All product names, logos, and brands are property of their respective owners. All company, product and service names used in this press release are for identification purposes only. Use of these names and brands does not imply endorsement.

17 April 2019
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The Rustic Inn Creekside Resort and Spa continues successful partnership with Ivy digital concierge

The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy®

By Press release

Top-rated luxury resort partners with Go Moment to retain “the human touch” of guest engagement while still automating and streamlining processes

SANTA MONICA, CA (APRIL 4, 2019)– Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced the continuation of its relationship with Jackson Hole, Wyoming-based The Rustic Inn Creekside Resort & Spa. The resort, which sought to deliver guest engagement through a simple and intuitive automated solution, chose Go Moment’s smartconcierge Ivy® to complement their high-touch service, optimize guest satisfaction, as well as promote and upsell amenities.

The Rustic Inn Creekside Resort & Spa at Jackson Hole prides itself on its exclusive amenities, its rustically-refined environs, and a knowledgeable concierge team focused on capturing the wild beauty of a Teton and Yellowstone National Parks guest experience. The resort, located less than a half-mile from historic Jackson Town Square, sits on a 12-acre property that includes a full-service spa, outdoor pool, hot tub, sauna and a seven-acre nature preserve, complete with seasonal fire-pits, a wetlands walk, and on-site fishing. Accommodationsat this palatial resort range from rooms and cabins to five different styles of spa suites.

Ivy, which works in harmony with a hotel’s existing human staff, provides near-immediate guest resolution to common questions so that staff can handle more complex ones. Ivy has been utilized by The Rustic Inn to seamlessly handle nearly 2,500 guest inquiries, meeting the Inn’s goal of providing “human touch” via automated guest communications. Ivy now triages more than 53% of initial messages, and its implementation has led to a 4.77 out of 5 guest sentiment score. “We couldn’t be more pleased with the results of using Go Moment’s smartconcierge, Ivy,” expressed The Rustic Inn Creekside Resort & Spa’s Assistant General Manager, Winston Scofield. “We are thrilled at our continued partnership and celebrate our mutual success.”

Powered by advancing artificial intelligence, Ivy leverages 10s of millions of total interactions, using exclusive data to understand guest behavior and deliver a superior guest experience. Ivy’s text and voice messaging solution ensures guest communications are natural and intuitive, and Ivy’s automation addresses guest requests near-instantly, freeing up hotel staff to focus on higher-value interactions.

“We’re very proud of our success with The Rustic Inn Creekside Resort & Spa,” said Raj Singh, founder and CEO at Go Moment. “The beauty of Ivy’s technology is that she’s just as compatible with the guest service objectives of an exclusive boutique resort like The Rustic Inn as she is with a large Las Vegas casino resort. That’s the power of AI-driven interactions that feel human and authentic, delivering improved issue resolution, guest satisfaction, and employee effectiveness.”

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

3 April 2019
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