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The Rustic Inn Creekside Resort and Spa continues successful partnership with Ivy digital concierge

The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy®

By Press release

Top-rated luxury resort partners with Go Moment to retain “the human touch” of guest engagement while still automating and streamlining processes

SANTA MONICA, CA (APRIL 4, 2019)Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced the continuation of its relationship with Jackson Hole, Wyoming-based The Rustic Inn Creekside Resort & Spa. The resort, which sought to deliver guest engagement through a simple and intuitive automated solution, chose Go Moment’s smartconcierge Ivy® to complement their high-touch service, optimize guest satisfaction, as well as promote and upsell amenities.

The Rustic Inn Creekside Resort & Spa at Jackson Hole prides itself on its exclusive amenities, its rustically-refined environs, and a knowledgeable concierge team focused on capturing the wild beauty of a Teton and Yellowstone National Parks guest experience. The resort, located less than a half-mile from historic Jackson Town Square, sits on a 12-acre property that includes a full-service spa, outdoor pool, hot tub, sauna and a seven-acre nature preserve, complete with seasonal fire-pits, a wetlands walk, and on-site fishing. Accommodationsat this palatial resort range from rooms and cabins to five different styles of spa suites.

Ivy, which works in harmony with a hotel’s existing human staff, provides near-immediate guest resolution to common questions so that staff can handle more complex ones. Ivy has been utilized by The Rustic Inn to seamlessly handle nearly 2,500 guest inquiries, meeting the Inn’s goal of providing “human touch” via automated guest communications. Ivy now triages more than 53% of initial messages, and its implementation has led to a 4.77 out of 5 guest sentiment score. “We couldn’t be more pleased with the results of using Go Moment’s smartconcierge, Ivy,” expressed The Rustic Inn Creekside Resort & Spa’s Assistant General Manager, Winston Scofield. “We are thrilled at our continued partnership and celebrate our mutual success.”

Powered by advancing artificial intelligence, Ivy leverages 10s of millions of total interactions, using exclusive data to understand guest behavior and deliver a superior guest experience. Ivy’s text and voice messaging solution ensures guest communications are natural and intuitive, and Ivy’s automation addresses guest requests near-instantly, freeing up hotel staff to focus on higher-value interactions.

“We’re very proud of our success with The Rustic Inn Creekside Resort & Spa,” said Raj Singh, founder and CEO at Go Moment. “The beauty of Ivy’s technology is that she’s just as compatible with the guest service objectives of an exclusive boutique resort like The Rustic Inn as she is with a large Las Vegas casino resort. That’s the power of AI-driven interactions that feel human and authentic, delivering improved issue resolution, guest satisfaction, and employee effectiveness.”

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

Go Moment webinar details new guest messaging casino compliance requirements

Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements

By Press release

March 27thfree educational webinar to explore the hot topic of SMS Risks and Compliance for Messaging to Casino Resort Guests

SANTA MONICA, CA (March 21, 2019)– – Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, with its breakthrough smartconcierge Ivy®, today announced that it will be hosting a free webinar on March 27that 11:00 am PDTfor the casino resort industry on new regulatory restrictions and compliance requirements involving SMS guest messaging.

SMS (text) messaging guests is a low-cost, high value way to communicate with casino resort guests for marketing and guest services reasons, but the world of text messaging is also riddled with regulations and guidelines from cell phone carriers and the FCC. In this webinar, Go Moment will lead the compliance discussion and cover how to remain compliant with the Telephone Consumer Protection Act, carrier guidelines, and state regulations to ensure casino resorts do not end up paying an unintended price for breaking the rules. The presentation will be led by Go Moment CEO Raj Singh and expert casino marketing consultant Darren Withers. Pre-registrationis required.

 

“Casinos everywhere are looking for revenue diversification and managing guest relations beyond the gaming floor,” said Singh. “Leveraging SMS technology on and off the gaming floor helps facilitate communications, efficiencies, revenue and satisfaction that keeps guests coming back, but casinos also face unique regulations they must adhere to. We want to help explain the risks and rewards that come with this kind of guest engagement, and that’s our motivation for hosting this webinar.”

Co-presenter Darren Withersis Tier 1 Certified by the Mobile Marketing Association and owner of NV Strategies, a casino resort marketing digital consultancy. He brings his domain expertise in SMS, mobile app deployment, and other digital marketing strategies to this webinar discussion.

Go Moment’s Ivy is currently deployed at over 30% of hotel rooms on the Las Vegas strip and within most hotels across the Caesars Entertainment portfolio.This timely webinar also preceeds the upcoming April 1st– 4thNational Indian Gaming Associations (NIGA) conferencein San Diego, at which Go Moment will be participating. NIGA attendees and media interested in setting up a meeting with the Go Moment team are invited to contact deborah@gomoment.com.

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

acclaimed Crystal Springs Resort launches Ivy digital concierge at Its two world-class hotels

Acclaimed Crystal Springs Resort Launches Smartconcierge Ivy® at Its Two World-Class Hotels

By Press release

4,000-acre, amenity-rich resort turns to Go Moment® to engage guests and promote the unique on-site guest experiences at their two properties, Grand Cascade Lodge and Minerals Hotel

SANTA MONICA, CA (February 28, 2019)Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have welcomed Crystal Springs Resort and its two world-class hotels, Grand Cascade Lodge and Minerals, to a rapidly expanding roster of notable clients. The resort, which previously had not done any guest communications, now uses Go Moment’s smartconcierge Ivy®, who actively responds to common questions and personalizes the guests’ stay at every touchpoint through the ease of mobile text messaging. The resort can now leverage Ivy to promote the many on-site amenities and activities available across the property’s vast grounds, improving the guest experience and keeping day visitors on-property longer to enjoy the full-breadth of the resort’s offerings. Go Moment worked directly with Crystal Springs to custom-craft Ivy’s smart responses to engage guests and give them more and relevant information. This launch also marks Go Moment’s first and successful integration with hospitality technology solutions provider Northwind Maestro.

The 4,000-acre Crystal Springs Resort is a spectacular NJ vacation destination, acclaimed as the New York Metro area’s most unique four-season resort. Its Grand Cascade Lodge is an AAA 4-Diamond Adirondack-style lodge that sits among three of the resort’s six world-renowned championship golf courses. The resort also offers two revitalizing day spas, nine seasonally-inspired restaurants, and one Wine SpectatorGrand Award-Winning Wine Cellar. In addition to golf, its on-premise activities include a sports club, horseback riding, an adventure center, many outdoor activities, and venues for meeting and events. Nearby mountain slopes offer hiking, skiing, snowboarding, and tubing.

Crystal Springs’ utilization of Ivy has yielded impressive results: The Grand Cascades Lodge saw 25 percent increased guest engagement, 59 percent automation of guest communications, and 26 percent of 5-star-rating guests writing positive TripAdvisor reviews. The resort’s boutique sister hotel, Minerals, is using Ivy to attract greater use of its day spa and organized activities.  “Having Ivy now allows us to entice and satisfy our guests in a whole new way,” said Larry Slonaker, Crystal Springs Chief Information Officer. “Even for guests who just come to dine at our restaurant or play at one of our golf courses, Ivy will be a great way to communicate with them and expand their use of our numerous facilities. Ivy will allow us to generate incremental revenue in a seamless way.”

Powered by advancing machine learning and artificial intelligence, Ivy utilizes text or voice messaging and leverages human expertise and automation to resolve guest requests instantly, freeing up hotel staff to focus on high-value interactions and enhancing the overall guest experience. By leveraging 10s of millions of interactions, Ivy uses exclusive data to understand guest behaviors, ensuring communications are natural and intuitive. The engagements are designed to not only increase revenue per guest stay but also ensures guests have up-to-date information on hotel services and activities.

“As an independent resort, it’s important for us to be able to stand out, to offer something different and valuable to our discerning guests who we know will go back to their friends and families as well as online to talk about their stay here. Ivy gives us that power in the form of an exciting and yet simple technology,” described Sloanaker.

“We’re thrilled to be the first resort-wide guest communications tool for Crystal Springs Resort,” said Raj Singh, founder and CEO at Go Moment. “We look forward to helping Crystal Springs achieve their objectives of increased guest communications and engagement, new guest conversions, and driving incremental revenues.”

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

Ivy_Go_Moment

Smartconcierge Ivy® to Power Oi Summit in San Diego (Mar 4-6)

By Press release

Gaming and casino resort operators to learn how data, mobile apps, and artificial intelligence all come together to shape the guest and player experience on auto-pilot

SANTA MONICA, CA (February 28, 2019)Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the gaming and hospitality industries, today announced a partnership with the 2019 Oi Summit to make its award-winning smartconcierge Ivy® available to all event attendees. Ivy will provide information and answer questions during the conference which takes place from March 4 – 6 at the US Grant Hotel in San Diego.

Focused on operational intelligence for gaming operators, the Oi Summit attracts industry leaders andprofessionals from around the globeto explore best practices and trends impacting gaming, learn from top gaming experts, and discover new ways to maximize revenues. This year’s attendees will experience first-hand how Go Moment’s SMS-based hybrid human-meets-AI guest service technology, Ivy, bridges the gap spanning voice, machine learning, IoT (Internet of Things) and automates guest and player engagement.

In addition, Go Moment CEO Raj Singh will be presenting during two key sessions on Tuesday, March 5th, sharing his insights on emerging technologies that are shaping the future of gaming:

3:15 PM – Marketing and Player Development Track

As part of the Mobile Apps, Artificial Intelligence, and Guest Experience panel, Singh will contribute his ideas on the latest methods, technologies, and implementations that have helped operators redefine the guest experience inside a property’s four walls.

4:15 PM – Gaming Operations & Technology Track

Singh will address the mounting pressure casinos face to do more to wow their guests and players while managing day-to-day operations, with an explanation of how artificial intelligence, business intelligence, and IoT can come together to help casinos understand, anticipate and deliver useful, personalized content to guests and players.

“In Las Vegas today, only 34% of casino revenue comes from gaming,” explained Singh. “Casinos everywhere are looking for diversification beyond the gaming floor. Theyquest to convert non-gaming amenities likehotel room stays into profitable revenue streams. They compete for entertainment dollars. They want to offer the ultimate guest/player experience — one that is exciting and seamless — tokeep guests coming back. They can do this by leveraging innovative technologies, on and off the gaming floor, and that’s what I’ll be discussing at the Oi Summit.”

Ivy is currently deployed at over 30% of hotel rooms on the Las Vegas strip and within most hotels across the Caesars Entertainment portfolio. For its implementation of Ivy, Caesars won the 2018 HT-NEXT Visionary Award. Ivy solves the pain of delivering frictionless, near-instant 24/7 communication to guests, provides up-sell and marketing opportunities to generate additional revenue, and through its survey feature, boosts the guest feedback loop to increase the amount of five-bubble reviews on TripAdvisor. Ivy also drives efficiencies, reducing 30-40% of queries needing to hit guest and player services desks, freeing up staff to focus on delivering more complex quality service.

Last month, Ivy won the exclusive Innov8 Challenge awardat the HEDNA “Connected Like Never Before” Global Distribution Conference. The winning presentation, entitled, “Do Less with AI,” was delivered by Singh, who in the past 12 months, has been a featured speaker at more than 10 top-tier travel industry events including HITEC®, Carlson Wagonlit, Young Presidents’ Organization (YPO), Plug and Play Winter Summit, and Hotel Interactive BITAC®.

Visit GoMoment.comto request a meeting at the 2019 Oi Summit or to schedule a demo to learn more about Ivy.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com

Go Moment wins 2019 HEDNA Innov8 with Ivy digital concierge

Go Moment Wins 2019 HEDNA Innov8 with Smartconcierge Ivy®

By Press release

Showcasing the power of AI to enhance and measure guest experiences, increased upservice revenues, and reduced staff disruptions, Go Moment goes home with the exclusive win

SANTA MONICA, CA (February 5, 2019) –Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry – its smartconcierge, Ivy®– today announced that it has won the prestigious HEDNA 2019 “Connected Like Never Before” Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology providers, Go Moment’s Ivy rose above the rest thanks to its timely and relevant ability to combine AI, voice, and the Internet of Things. The winning presentation, entitled, “Do Less with AI,” and made by Go Moment CEO Raj Singh, showcased Ivy’s role in the evolving guest service eco-system with its game-changing SMS-based hybrid human and AI guest service technology. The company’s constant innovations for Ivy continue to solve the pain of delivering exceptional, frictionless 24/7 communication to guests. The average resolution time for guests served through Ivy is measured in seconds, not minutes.

“Today’s hotel guests expect seamless, mobile-enabled experiences like those created by digital leaders like Uber, Facebook, and Amazon,” said Singh. “To remain competitive, hotels need to not only have a great product, but smarter and faster service. Google has recently claimed, ‘Assistance is the next battleground for growth,’ and with Ivy, hoteliers can meet this battle head-on. We would like to thank HEDNA for recognizing Go Moment and Ivy with this win. We encourage all hoteliers to test Ivy’s capabilities in not only providing world-class guest assistance, but also in improving guest engagement, reducing the burden of low-level issue resolutions requiring staff intervention, increasing folio revenues, and more frequent postings of positive hotel reviews.”

Just as Ivy’s artificial intelligence learns constantly, Go Moment is also committed to the constant learning and enhancement of Ivy’s technology. For instance, the platform now offers groundbreaking, next-generation business intelligence and real-time analytics capabilities that give hoteliers unprecedented visibility into guest engagement and communications at scale and insights on the combined productivity of the hotel staff plus Ivy.

“Our HEDNA Innov8 win once again affirms that hotels are ready to focus on innovations like ours that marry human interactions with AI,” said Singh. “Go Moment continues to develop our solutions based on feedback from our clients, partners, and industry leaders. In the year to come, we will be announcing some exciting new expansions to our AI product suite, which will also contain even more powerful business intelligence, new booking revenue opportunities, and guest sentiment insights. We look to always raise the bar and be a vehicle to bring the pioneering hotelier’s ideas to life.”

HEDNA (Hotel Electronic Distribution Network Association) is the only global forum exclusively dedicated to the advancement of hospitality distribution through strategic collaboration and knowledge sharing. The organization’s global conferences deliver the most comprehensive information, insights, and dialogue on trends in hotel distribution. Participating hoteliers discover effective engagement methods and discuss the latest technological advancements needed to compete in today’s dynamic hospitality landscape.

To learn more about Ivy and Go Moment, visit GoMoment.com.

 

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

For additional information, please contact:

Deborah Pevenstein

Vice President, Marketing

+1.703.864.1442

deborah@gomoment.com