Michal Christine Escobar, Hospitality Technology’s Senior Editor with a focus on the hotel industry, writes about the recent decision of The DeSoto in Georgia to implement Ivy – along with other prominent hotels under the Sotherly’s brand.
Additional hotels include: The Georgian Terrace in Atlanta and The Whitehall in Huston, Texas.
Here’s an extract from the article.
Managed by Chesapeake Hospitality and part of the Sotherly’s Hotels Inc. collection, The DeSoto reigns as “Savannah’s hotel,” a beloved landmark that has played hostess to presidents, local personalities and visitors since 1890, and is a member of Preferred Hotels & Resorts as well as Historic Hotels of America. Other Sotherly’s properties implementing Ivy include The Georgian Terrace in Atlanta, Georgia and The Whitehall in Houston, Texas.
…“Adding Ivy to our team is one of the best decisions we’ve made to improve our guests’ experience,” said Kevin Hunter, Director of Guest Services at The DeSoto Savannah. “We started with the hope that Ivy would drive guest traffic for in-house events like Trivia Night, Wing Wednesday and 1540 Room Specials, and alert guests of important hotel communications such as fire alarms, construction, and inclement weather, but what we got was so much more. Ivy is an incredibly intuitive omnipresent member of staff that delights our guests at every touchpoint.”
The full article is published here: https://hospitalitytech.com/desoto-savannah-selects-go-moments-ivy-smartconcierge