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The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

By 10 July 2019April 21st, 2021No Comments

An article from Hospitality Net writes about The Ranch in Laguna Beach streamlining operations and improving guest experiences with Ivy.

The Ranch at Laguna Beach streamlines operations and elevates guest experience with Ivy digital concierge

Here’s an extract from the article.


Go Moment, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed southern California’s premier coastal resort, The Ranch at Laguna Beach, as the latest client to implement their award-winning smartconcierge, Ivy®.


“Since adding Ivy to our team, we’ve seen outstanding results not only in guest service feedback and operational efficiency, but also as a revenue generator,” says Christopher Wylie, Rooms Division Director at The Ranch at Laguna Beach. “We’re thrilled with the ease of use and new opportunities Ivy provides. A guest on the golf course can ask for towels and have them waiting when he returns to his room. The simple questions our staff would previously have to handle one at a time, Ivy can answer in seconds, giving our employees more time to focus on more complex requests and the attentive service that guests appreciate.”


The full article is published here:

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