Here’s an extract from the article.
Go Moment™, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Canada’s Vintage Hotel Group, as one of its newest clients to implement their award-winning smartconcierge, Ivy®. Vintage is an internationally-recognized hotel group comprised of 11 unique properties located in Ontario’s picturesque Niagara-on-the-Lake region.
“We are excited to partner with such a renowned hotel group like Vintage that is known for its superior guest service,” said Raj Singh, chief executive officer of Go Moment.
Ivy also benefits hotels by touching base with guests during the stay and asking how their visit has been so far. This feature allows the staff to identify and communicate with guests who have left low ratings, creating the opportunity to resolve any issues while they’re still on the property.
The full article is published here: https://www.hospitalitynet.org/news/4099417.html