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Virtual Concierges Are Here and At Your Service

By 20 September 2019April 21st, 2021No Comments

Tess Dunn, Associate Content Editor at Smart Meetings, advocates for artificial intelligence as the concierge of the future with a multitude of benefits to its users.

Ivy digital concierge is here and at your service

She mentions Ivy working with Caesar’s Palace and what she can do to ease traffic flow and respond to customers faster.

Here’s an extract from the article.


Artificial intelligence now comes in a surprising number of packages at hotels. At the beginning of this year, Ivy premiered at four Caesars Entertainment Corporation properties in Las Vegas and LINQ. Powered by IBM Watson from the company Go Moment, Ivy is in charge of handling booking and general questions. Ivy is also responsible for surveying guests’ satisfaction. In the event of a negative response, Ivy passes the issue along to the hotel, allowing quick fixes to be made before a bad review comes in.


The full article is published here:

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