She mentions Ivy working with Caesar’s Palace and what she can do to ease traffic flow and respond to customers faster.
Here’s an extract from the article.
Artificial intelligence now comes in a surprising number of packages at hotels. At the beginning of this year, Ivy premiered at four Caesars Entertainment Corporation properties in Las Vegas and LINQ. Powered by IBM Watson from the company Go Moment, Ivy is in charge of handling booking and general questions. Ivy is also responsible for surveying guests’ satisfaction. In the event of a negative response, Ivy passes the issue along to the hotel, allowing quick fixes to be made before a bad review comes in.
The full article is published here: https://www.smartmeetings.com/tips-tools/technology/107522/virtual-concierges